Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with, and what we can't. We research and review casinos that operate outside the GAMSTOP scheme for UK readers. We are a comparison site, not a casino, so we cannot see or change anything on your player account.
Who you are contacting
Non Gamstop Casinos is an independent information site. We don't run any of the casinos we cover, we don't hold player funds, and we can't make a casino pay a withdrawal, lift a bonus restriction or reopen a closed account. If your question is about a specific account, the operator's own customer support is always the first stop.
The publisher may earn commission if you join a casino through links on this site. Commission does not decide how casinos are ranked or what we say about them.
How to reach us
Use the contact details or form provided on this page or in the site footer. We haven't published a specific email address or phone number in this copy, so please use whichever channel is shown there rather than an address you found elsewhere. We will never ask for your casino password, card number or full ID documents.
A clear message helps us answer faster. Please include:
- The page you are writing about, or its address
- What you read, and what you think is wrong, unclear or missing
- Any evidence, such as a screenshot of the casino's own terms and the date you saw it
- Whether you would like a reply, and how
What we can help with
- Corrections. Bonus terms, wagering requirements, payment options and withdrawal limits change often. If a casino's terms no longer match what we wrote, tell us and we will re-check against the operator's current terms. Our facts were last checked on 30 September 2026.
- Questions about our reviews. For example, why a site ranks where it does, or what an editorial rating means. Our ratings are editorial judgements, not customer-review scores.
- Topic suggestions. If you want a guide on something such as KYC checks, game contribution to wagering or GBP accounts, let us know.
- Business and media enquiries. Please state who you represent and what you propose. Being listed or ranked cannot be bought.
What we can't help with
| Issue | Where to go instead |
|---|---|
| A delayed or refused withdrawal | The casino's support team first, then its formal complaints procedure. Keep copies of chats, emails and the terms you agreed to. |
| Bonus disputes | The casino's complaints process, quoting the exact bonus terms. Check the wagering requirement, maximum bet and expiry date first. |
| Identity verification or source-of-funds requests | The operator directly. Ask which documents are accepted and how long checks usually take. |
| Legal advice or recovering losses | A qualified adviser. We can't give legal or financial advice. |
Casinos outside GAMSTOP are generally licensed overseas, not by the UK Gambling Commission. That usually means UK-style dispute routes and protections may not apply. Check a casino's licence and complaints route before you deposit. A site accepting British players is not the same as being authorised to serve Great Britain.
If gambling is causing you harm
If gambling is affecting your money, relationships or mental health, please contact support before anything else. GamCare runs the National Gambling Helpline on 0808 8020 133 (free, 24 hours a day), and you can also find live chat support on its website. If you have registered with GAMSTOP to take a break, think carefully about whether using a site outside the scheme is helping you. Blocking software, deposit limits and self-exclusion are available, and using them is a reasonable choice at any time.
Nothing on this site is a guarantee of winnings, and gambling should never be treated as income or as a way out of debt. You must be 18 or over to gamble.
What happens after you write
A member of the editorial team reads each message. We can't promise a set reply time, and we may not reply to messages that are abusive or ask us to intervene in a player account. When a correction is valid, we update the page and note the new check date.
Before you write: a quick check
Many questions are answered in our main comparison. See Best Non GamStop Casinos 2026 for the current list, headline offers and the conditions that sit beside them. Always confirm the latest terms on the casino's own site, as offers change without notice.